Concept AV want you to be completely satisfied with all purchases made from us. In the unlikely event that you would like to return any item to us, please read and follow the instructions below.
Any unwanted goods must be returned to us within 30 Days for a no-quibble refund or replacement.
Concept AV will refund the value of all returned unwanted goods, excluding the original delivery charges, providing the goods are in a perfect, saleable condition and in their original packaging with no parts or packaging missing.
All items that are Special Order items are excluded from the money back policy. Please contact us for further details.
Any unwanted goods returned to us are at your expense. This does not affect your legal rights.
If the goods do not reach us in a perfect, saleable condition and in their original packaging, then your right to a full refund may be affected.
The returned parcel and its contents are your responsibility until they reach us. We therefore recommend that you send all items by registered post, retaining proof of postage.
Refunds will only be actioned once the goods have been received and checked in to our warehouse.
Note: We aim to process all refunds within 14 days of receipt.
Refunds will not be given on any used products unless they are found to be faulty.
All returns will be credited to you by the original method of payment.
In the first instance please contact on: 0843 289 5088 with your intention to return your item, receive a returns number and confirm the appropriate returns address (some items go direct back to the manufactures).
Please mark your return with your returns number (e.g. RMA8748) complete with your name and address stating any fault or problem with your item and send to the stated address.
Items returned to us that do not meet our stated returns criteria will not be processed and you will be asked to arrange collection from us.
If you have any comments or queries in connection with our returns and refunds policy, please click here to email us.
All products and equipment sent by us must be checked for condition within 48 hours.
Any damaged items must must be reported within 48 hours of delivery on: 0843 289 5088. If the box or packaging looks damaged or you are unsure of the condition of the item please sign for your item as 'damaged' or 'unchecked'.